1 ) Delivery charges for orders from the Online Shop? Leather Sea offers free shipping worldwide.2 ) How long will delivery take? All orders are shipped via standard shipping service. Usually, the preparation and shipping of your order take 10 – 18 working days.3 ) Do I receive an invoice for my order?
You receive an invoice for the delivery of the ordered goods.
4 ) What should I do if I receive a damaged or wrong product?
If your item arrived damaged, or you received an incorrect item, we’ll need photos to verify the damage and/or to confirm which incorrect item was shipped. This helps us understand what went wrong, and helps to make sure we prevent similar issues for you and other customers in the future.
We are only able to process a refund or exchange for damaged and/or incorrect items within 30 days from the date you received the order.
Once we receive the photos, we’ll issue a return label to you via email. Please reach out to our team right away by emailing us here. We’ll resolve your issue as soon as possible!
5 ) What is “package tracking” in my orders?
Package tracking or package logging is the process of localizing shipping containers, mail and parcel post at different points of time during sorting, warehousing, and package delivery to verify their provenance and to predict and aid delivery.