Returns and Exchange:
Customer satisfaction is number 1 on the list of our priorities, as your confidence is what has made us so successful. Therefore we take customer complaints and suggestions very seriously.
In the case of size or color difference, of the order you requested, it is important to provide images of the jacket by wearing it and send it to us via email at email@example.com within three days to avail return and exchange (Conditions Apply).
Although at every step of manufacturing and at the time of packing we ensure that the item you receive is completely free of any defects. If however, by any chance, you receive an item that is faulty. You can email us the pictures at firstname.lastname@example.org and we will advise you on how to return the item. We will provide you with a return address within UK if you are ordering from UK, or an international address will be specified, depending on your country.
You can ask for a full refund/ partial refund/ or exchange on faulty or damaged items.
Kindly note that all damages and defects must be notified within 3 working days from delivery. After which no complaints will be facilitated.
Please note all the items are handmade and are made to order customized only for the customers. If you change your mind 3 days after placing order or after receiving your order you will be required to pay restocking charges.